Frequently Asked Questions
Everything you need to know about your Ramsey Outdoor gear and orders.
What is your standard shipping policy?
We offer standard shipping on all orders within the continental US. Orders are typically processed within 1-2 business days and delivered within 5-7 business days via reliable carriers like UPS and FedEx.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return unworn and unwashed items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
Are your products covered by a warranty?
Yes, many of our technical outdoor brands come with manufacturer warranties. Ramsey Outdoor also stands behind the quality of our gear; if you experience a manufacturing defect, please contact our support team immediately.
How do I determine the right size for outdoor apparel?
Each product page features a detailed size guide. Since outdoor gear often requires layering, we recommend checking the 'Fit Type' (Slim, Standard, or Relaxed) listed in the product description.
Do you offer international shipping?
Currently, Ramsey Outdoor ships to addresses within the United States and Canada. International shipping rates and customs duties for Canadian orders are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.